Connecting with the Audience
Two experiments that can help us understand how big this task really is:
1.) Internationally reknowned playboy and violin virtuoso Joshua Bell played a trick on commuters with the Washington Post. He dressed in clothes that might be described as Wrigleyville chic and played six challenging and downright magical classical pieces “like a God” on a multi-million dollar Stradivari – all this across from an Au Bon Pain.
Only a few brave souls so much as slowed to listen, and there was uncomfortable shuffling in lieu of applause. (natch)
2.) Building Stage is developing their next production, Master Builder, publicly on their blog. The goal:
We really wanted to use the blog as part of our process, something that was integral to the creation of the work, as well as a tool for opening up our process to our growing family (company members, collaborators, audience) to witness, comment on, and influence.
After starting two weeks ago, the production team has 10 posts on a broad range of production topics, including Sound Design, Props shopping, costumes, themes and directorial concept, and of course, marketing. Comments so far from folks uninvolved with the project: 1 – an interior decorator. (that’s a good start for two weeks on a blog, no?)
We’ve been chatting at New Leaf about audience experience for a while and what we’d ideally like an audience member to take away from each experience with us and our work. Over the years we’ve cooked up a number of different methods for teasing those experiences out of them. In marketing speak, this has been about changing the positioning for our theater – getting our audience to shake up their expectations of a storefront theater by experiencing us in different and unexpected contexts – at work on our blog, on their iPods – and also about integrating each world of play into a greater “world of the company” via our mission.
Theaters actually experiment with the audience/artist relationship a lot in the hopes of drumming up new interest – but the audience is uncomfortable with unexpected contexts for our work, and often gets confused, scared off, or dismissive of innovative tactics. Audiences are smart, and they are universally agile when it comes to protecting their time and interest from the possibility of public performance by disengaging from a pitch, request, or an uninvited interaction in under 15 seconds. That’s the amount of time you have to close the deal, so if you spend it trying to close the deal, you’ve already lost.
The calculated smell of popcorn works wonders for movie theaters, for example…
This all leads me to think that saying that we “experiment” with audience interaction isn’t really accurate – this ain’t no lab we’re running. We downright gamble with pet ideas that we think will work, and are usually less than scientific about using data and controls alongside with real innovation. If we somehow learned the discipline of statistics and combined it carefully with our street performer instincts that can reengage a wary patron, we might actually take away firm knowledge and show the world something it hasn’t seen before. That ultimately means change that is slower than theaters want, but faster than marketing professionals, boards, and other suits think is possible.
I think we can all agree: it’s nice to have that great music shared on the way to work, isn’t it? Maybe that should be a more regular part of our lives.
Oh, and to the Building Stage, who is creating a fairy tale world for the Master Builder out of elements found at IKEA, may I suggest this lamp to be used as a practical, it’s worked wonders for us in the past:


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