Storefront Theater Toolkit: Empathy
In what I’m hoping will become a regular series on this blog, I’d like to showcase one of the tactics and tools that is always available to the storefront theater or artist to accomplish their self-development goals.
The recent hot topic of conversation in the Chicago Theater blogosphere has been the “regional theater disease” of hiring actors from NYC when we could be using our local pool of talent more. It’s an issue that riles great passion in many folks, and there’s a great deal of blame that gets thrown around on both sides of the equation. It’s also a problem that needs a lot of heads thinking about a viable solution and a roadmap to achieving that solution.
However you feel about the issue, if your goal is to really end the problem as quickly and permanently as possible, I find it’s often best to not start with a complete declaration of war and revolution against those making decisions. As much as I love to cheerlead on this site, I believe that real change happens faster and more completely when you use tactics of understanding and dialogue with the people that have the power to influence the situation. Speak Truth To Power, and have them Speak it Right Back. I believe these people are trying to serve the interests of the community, but the interests of the community are so complex that it is inevitable that they both succeed and fail somewhat depending on the perceived priorities of their organizations.
To put it simply: There isn’t currently a switch you can throw and make it a no-brainer to hire local talent over NYC talent. There’s crap in the road towards that beautiful shining city on the hill. We need to first identify what the roadblocks are. We need to realize that since we’re in the same car with the folks driving us there, we’re better served by pulling a better map out of the glove compartment than telling them to pull over in dangerous territory. This isn’t a father-knows-best argument – I’ll wager that everyone’s flying just as blind as we are. It’s just that theater itself is in trouble here, and the more we foster cooperation between individuals, small organizations, and large organizations, the more we can improve conditions for all of us.
So how to pick the brains of the folks currently in charge and figure out what they’re paying attention to? How do you convince them that your idea is something that is worth doing, something worth prioritizing? Empathy is hugely powerful in problem solving challenges of this scale. Start by reading what they’re saying, and understand what their focus is through their own words.
(The image here is of course from the hilariously dead-on regional-theater-spoof Slings and Arrows, which delves into these issues in a far more entertaining way that I’m doing here. See. It.)
Everyone involved in any complex problem is still a human, and most folks act from largely self-perpetuating motives (usually still with a bit of the faded youthful idealism of wanting to make the world a better place and correct injustice – so that’s an in with almost everyone). Researching, understanding, and redirecting those motives often can benefit all parties. Empathy gets two people butting heads to put down the rattling sabers and discuss contracts, concessions, grants and real action. Empathy helps win over groups of people at once – a positive message is almost always more effective than a negative one. Empathy helps you understand when someone could be receptive to an idea, and when they just need to grab a bite to eat and please get out of the way.
Empathy is a tool learned by every good intern on the first day. You’re new, you’re green, you can see that your entire career depends on just a few people noticing you and valuing you enough to give you recommendations and jobs. There are interns who rightly call this bullshit, and refuse to play the game. Then there are interns who watch everyone on staff like a hawk. They get to know the personalities of the staff, not just their roles and responsibilities. They see when an artistic director forgets her script everywhere she goes, and they know to be there to pick it up and hand it to her. They see where they can be useful and make the process easier. They see that the director of development is insecure about their interaction with the artistic staff, so they engage the director with conversation about their thoughts on the last play and help pump up their ego, self-confidence, and trust. They do all this so that they will earn the trust of those who have the power to make change. It’s a mutual exchange… the intern here isn’t lying to get ahead, they’re learning how the folks in powerful staff positions think, and engaging with that thought process for the time when they will be in power. They can learn simply by keeping the flow of creative energy in the room open.
Empathy is also a tool that can help a theater drastically improve its relationship with the audience. How does the audience feel when they walk into your space? What does your space tell them? How do your plays make them feel, and how do those feelings mesh with the artistic goals of your play? Empathy is an essential ingredient in fostering the trust that a subscriber feels for your theater.
So, back to the problem of actors: if you follow the chicken and the egg around, the real problem seems to be that there is a perception in the public that they should buy a ticket if a show is from New York or if the actors are from New York. The perception is that New York shows are good, and Chicago shows and the talent that creates them are hit and miss. This is certainly a false perception, but that perception is not being systematically repositioned to the Chicago public. In order to solve the problem, we have to understand why it exists and adjust the perception, slowly and patiently and with a minimum of blood and rolling heads.
This perception that Chicago needs star power in its plays is perpetuated by the immediate and constant need to provide high-risk and high-value arts programming in regional theaters that sells out or carries a minimum financial risk. If a regional theater casts an LA or NYC star in a gutsy show, the play will still sell out, and the financial reward will satisfy the board and create financial stability which means they have served the community by getting their public institution closer to self-sufficiency. Yes, it’s arguable that they haven’t served the long term needs of the community or the organization by failing to build a cult of stardom around the more sustainable local pool of actors. But long term needs and short term needs for any organization are almost ALWAYS at odds and need to be carefully balanced. There is no “suck” knob on a mixing board, and there’s no “local only” button in a regional theater’s speed dial.
So how do we change situations like this, with multiple motives that create systematic injustice over time? I take my lesson (yet again) from David Hare’s The Permanent Way, where Hare picks apart the various motives and personalities involved in British Rail’s disastrous and systematic string of train wrecks from ’94 – ’02. From the bereaved to the rail managers to the investment bankers who funded a failed privatization that resulted in reduced maintenance, track failure and lots of fatalities, Hare approaches the disastrous system simply by listening, and paints a path through empathy with each player towards systematic health. As it turns out, everyone wanted the same thing – a safer, efficient, and well-used rail system. Everyone in our community wants the same thing for our community – opportunities for all, artistic growth, and audience development.
The simplest technique to shepherding everyone’s competing interests turns out to be the reverse of a standard dramatic technique. If you seek to understand the motivations of the people and groups of people that you see blocking you from your goal, you can quickly defuse the drama and find the quickest path to a mutually beneficial compromise.
Buy Me a Coffee?