About six months ago, I had enough. I was a company member at three theaters and serving as the web master for all three. What was astounding to me was the sheer repetition of the tasks and conversations all three companies were having:
“What kind of mailing list management software can we use to e-blast our patron list?”
“What ticketing service should we use, or should we build our own?”
“What should our process be for recruiting board members?”
“How can we more effectively distribute postcards?”
“Are posters worth the price?”
“Is being a member of the League of Chicago Theaters worth the annual membership fee?”
Deja vu became a way of life.
And I thought: There’s a reason why this is happening. Our theater companies aren’t communicating and sharing best practices with each other. Why not? The League question especially really bothered me. I looked up their mission – have you read their mission? It goes:
The League of Chicago Theatres (LCT) is an alliance of theaters which leverages its collective strength to promote, support and advocate for Chicago’s theater industry locally, nationally and internationally. The League of Chicago Theatres Foundation (LCTF) is dedicated to enhancing the art of theater in the Chicago area through audience development and support services for theaters and theater professionals.
Hot Damn! That’s what I was looking for. But why wasn’t it working? Why wasn’t the League providing leadership – or the right kind of leadership – for storefront theaters?
I really tried to figure it out. I got it in my head that structurally they just couldn’t do it, because inevitably in a mix of LORT-sized theaters right down to itinerant theaters, representing the interests of individual small theaters just becomes overwhelming and frustrating. Storefront theaters are strapped for cash, self-centered and often very, very green in terms of how they administer themselves. They also can turn their organizations around on a dime and what they need one day is very different from what they need the next. That’s a recipe for Chaos Soup. It’s hard to get a small theater to even ask for help in a clear way, let alone ask for help in a way that can be provided.
So what would work? I got some friends – trusted colleagues with mutual respect – together over some take out thai and we brainstormed up some structures that would actually work to help storefronts learn faster and incorporate infrastructure more completely and lastingly. We talked about the possibility of splitting storefronts off from the league, and starting something new that simply represented and worked for storefronts and the specific infrastructural needs that storefronts represented. It would need to be built as more of a grassroots organization that could listen to the stated needs of companies and use experienced individuals to interpret solutions that could fix multiple problems with a minimum of effort.
It was at this meeting that the fatal flaw of such an organization became clear. There were five of us in the room, and we couldn’t agree on a flipping thing. New ideas were proposed, and then shot down emotionally. Babies were thrown out with bathwater because we had a room full of passion for change, but we didn’t have a clear survey and picture of the entire theater landscape. We had different priorities, and only enough time to deal with our own agendas.
I refocused. The passion that I discovered in the group was good, firey stuff, but the lack of traction was killing the momentum. We needed a better road map, and the initial idea to build momentum slowly by adding trusted colleagues and building a critical mass coalition was the root of a flawed concept. We didn’t need secrecy and safety, we needed a big, public call to action, and pretty much total transparency every step of the way. People don’t trust people or organizations that carry hidden agendas – no matter how benevolent those agendas may be – and that lack of trust will kill any traction that a movement has before it even begins.
So I started a blog. And others have already been blogging. That’s the clarion call right there. And having an open public dialogue has worked as a strategy – long-time bloggers are noticing a change in the tone of dialogue, increased readership and coverage.
One of the most regular readers has been Ben Thiem of the League. Last week he and I sat down to compare notes and see how we – and you – can pool our efforts to build something better for the community.
What became clear immediately to me in our meeting is that the League is willing and even eager to improve and streamline the resources they offer, but the financial and human resources are not there to back it up. The last few years of the League has seen its staff shrink considerably, and marketing budget dry up to almost nil. The initiatives keep trickling, but without time or the money to buy time, they falter before they have time to build up steam. Making that worse (and Ben’s the first to say so) is a closed and bottlenecked system for providing the most valuable resource that the League supplies – information. What Ben does all day now is answer individual emails from theater companies and manually copy their information over to a website database, or look up the answer and get back to someone. In the era of dynamic web services and collaborative content management, that crap has got to end.
That was the second thing that Ben made very clear to me – the League wants and welcomes help and input, but doesn’t currently have a mechanism other than email blasts and their website to spread and build information. That’s why the information coming from the League can seem weak – because it’s bottlenecked coming up, and bottlenecked going out.
That’s where we all can help. The biggest idea that came from my Storefront League pals is that Storefront theaters are rich with a single resource – volunteer time. As projects like Dan Granata’s uber-list of Chicago Theaters and Missions has demonstrated, a lot of us have a reasonable amount of free time on our hands that can be used to create or compile useful knowledgebases and information that can help a lot of people. What we are lacking is coordination. In the last week I’ve been invited to three different (and all well-intentioned) Ning groups and facebook pages and blog comments feeds that are all trying to do the same thing in a different back corner of the internet. We need a system to pool these individual initiatives and hours of volunteer time into a coordinated, accessible, and centralized resource. And we need that system of collaboration to not generate animosity and degrade our willingness to cooperate. It needs to be open, public, and built on a foundation of inclusion, and that will make it less likely to fall apart like previous initiatives that go back to the founding of Second City.
Blogs alone don’t succeed here, because they are not a collaborative tool. They are mouthpieces, or in orchestral terms, trumpets. They’re useful to get attention on a cause, but if we have any hope of getting this marching band rolling, we’re gonna need some other instruments and we’re going to need to use them for what they’re designed to do.
The League gets this, but isn’t currently built with grassroots momentum and coordination in mind. It has several major programs in the works, including a long-term plan to overhaul their website and create a “web 2.0″ site featuring user-updated content. This is where I kind of went all giddy, because to me the goal is to let the computers and the internet duplicate our work, not the league. I’m so sick of forms filled out in triplicate it’s making my eyes cross – it’s a waste of everybody’s time. What I’d eventually love to see is a single place where the community buzz can build up and people can share their news and coordinate with each other on their own terms. A Moveon.org / Facebook / IMDB / Wikipedia for Chicago Theater. A network of RSS news feeds that allow theaters to update their website and the league website in the same keystroke. A place where audience members can check out the collected works of artists and thereby become more involved and engaged in following their future career. A place where theaters can coordinate and enlist help from new-to-town volunteers who need inroads into the community. Something that generates excitement, knowledge, buzz, and community involvement in one place, for everyone in the community regardless of budget.
The first step is going back to the initial need – we need to build a place where theaters can discuss, develop, share and implement best practices. Right now. At the same time, I think we need to learn to dance the collaborative dance with each other again, in an environment that isn’t as combative as the blogosphere. We need an initiative that can prove to ourselves and to the League that storefront theaters and the artists that work in them are capable of creating incredibly valuable infrastructure for the whole organization, simply by talking and capturing our ideas in a centralized resource. Best of all, I think that resource already exists, and is only missing our involvement: The League of Chicago Theaters Wiki.
Do you know about something that some people don’t know about? Write it in the wiki. Do you have a question that you can’t seem to find the answer to? Ask it as a stub article in the wiki. Have you fastidiously compiled a list of resources that could be valuable information for other people? Plop it in the Wiki. Want to help, but don’t know what you could contribute of value? Write a comment below, and I’ll tell you specifically what articles you can get on, or talk to your theater colleagues and come to an agreement about what your company could spend some time on that could benefit us all. Make it a habit to donate 15 minutes of your time a day or an hour a week updating and adding useful information during your boring day job. Go through pre-existing articles and add footnotes and support materials. If something is just plain wrong, give your own perspective, or learn from the other perspectives out there. Think about what things would make a knowledgebase useful to you and your theater, and make sure that the wiki has those things. Develop the information, and encourage anyone who is new to town and eager to start their own company to learn the context of their new enterprises by going to the wiki and doing some good ol’ one-stop-shopping research.
To get you started: Last night, I saved a list of League Member Theaters complete with [[wiki links]] to create summary pages for each of these organizations. I’m also reorganizing the Resource Guide page to match a more traditional theater administration structure – Marketing, Development, Production, etc. If you regularly work as say, a props designer, this gives you a logical place to create pages for Thrift Store links and a link to the props designer list serve. When in doubt, save yourself some time by linking to external sites that you know to have quality information. The idea of a wiki is that the information is alive, and the community powering it keeps the information current and honest – and therefore valuable. It shouldn’t burn you out – if it’s working it should actually generate excitement and possibility for you and your organization. Many hands make light work.
If we’re successful, our work will open the eyes of the League and bigger players in town. Connections will be cemented. If we succeed in creating a valuable resource and they still can’t value our collective time, we’ll still have that resource – the mechanism of collaborative action, not the wiki – and we can take it with us and build what we need. My suggestion to Ben, which he obviously can’t sell to the League until an alternate income source is generated, is a time trade for young theater companies – rather than paying a hefty membership fee, young theaters should be able to earn League membership through volunteer service. I think we can convince them that that’s a good idea if we can demonstrate that our volunteer time is valuable, and that the wealth of the community isn’t at all about cash flow. The wealth of the community is everyone in it, including the people who aren’t connected yet.
The wiki is also a logical next step to developing and exercising the dialogue that has been generated on theater blogs in the last few months. It’s where the rubber starts to meet the road, and there’s more on the way once we see what falters and what works. I think the current dialogue is getting bogged down in theoretical policy discussions, because blogs encourage theoretical policy discussions. Wikis and forums encourage other kinds of dialogue – A wiki is a knowledgebase, an online library with no due dates. A forum is a place where ideas stick, can be picked up and developed, but nothing gets forgotten in the ol’ RSS news cycle. If you’d find a forum to be useful, I’ll put one together tomorrow, but again, my goal is to unify the conversation rather than fracture it further.
To those of you reading this from outside Chicago – I don’t think I’m excluding you here. I think developing a lasting infrastructure works best from the bottom up, so I think it’s good practice to start local. The things we learn here in Chicago have the potential to quickly change the way theater is done in the entire country.
There’s so many other programs that are in the pipeline and several upcoming initiatives from the League that you’ll want to hear about. I think this post is long enough, but keep your ears to the ground, and stay involved.
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